Contractor Agreement.

1. Your relationship with Domestra

Domestra (“Domestra”, “we”) is a marketplace that introduces homeowners to contractors. You are an independent business. You are not our employee, agent, or partner. You choose which projects to answer, set your own ranges, and run your own work. We do not direct your work, and nothing here gives either of us authority to bind the other.

Domestra does not perform or supervise construction, does not solicit or negotiate contracts on your behalf, and is not a party to any contract between you and a homeowner. The homeowner pays you directly for your work. Domestra never holds or receives any part of that payment.

2. What you promise about yourself

You promise, and will keep promising while you use Domestra, that:

• you hold a valid California contractor's license for every kind of work you offer, in good standing, with the bond and workers' compensation coverage or exemption California law requires;
• you carry general liability insurance of at least $1,000,000 per occurrence, and it stays in force;
• everything you tell us and show in your profile is true, including your name, license number, years in business, number of employees, hours, and links;
• you are allowed to do business in the places you serve; and
• you will tell us promptly if your license, bond, insurance, or workers' compensation status changes, lapses, is suspended, or is subject to a disciplinary action.

3. Verification

We check your license number against the state licensing board's public record and review the insurance certificate you upload. You will not see projects until we approve your account. We show “License verified” and “Insurance verified” badges only after we have checked, with the date, and we remove the insurance badge on the date your certificate expires.

We may re-check at any time and may suspend you if a check fails, a document expires, or information turns out to be false. A badge is a statement about a check we did on a date. It is not an endorsement of your work.

4. How the service works for you

You choose the kinds of projects you do and how far you will travel. Homeowners see a list of contractors who match their project and invite up to five. The list is ordered by fit (distance, experience, reviews, and how quickly and reliably you respond) and never by what anyone pays. You see a project only if the homeowner invited you, with its photos and the homeowner's answers but not their name, phone number, or email. You may send one preliminary range per invitation, or decline if it is not a good fit, and you have 3 days to answer. A homeowner can ask up to five of the contractors who sent ranges to contact them, and when you decide whether to accept we tell you how many contractors were asked.

When a homeowner asks you to contact them, you may accept or decline. If you accept, you are charged the fee below and we release the homeowner's name, email address, and phone number to you. If you decline or do nothing, you pay nothing. You have 3 days to answer; after that the request closes and can no longer be accepted, and it also ends if the homeowner closes the project or deletes their account. We do not promise any number of projects, responses, requests, or jobs.

5. Your ranges

A range must be an honest, realistic estimate based on what the homeowner showed you. State what is included, what is not, and what could change it. A range is preliminary and non-binding, but you may not use it to bait a homeowner with a price you do not expect to honor. You may not send a range if you do not do that type of work.

Any actual job is a separate agreement between you and the homeowner, in writing, that follows California law for home improvement contracts: a written contract for any project over $500, a fixed price stated in dollars and cents, and a deposit no larger than $1,000 or 10% of the contract price, whichever is less (California Business and Professions Code sections 7159 and 7159.5). Domestra does not review or approve your contracts.

6. Fees

You pay a flat fee for each request you accept. The fee is shown in the app before you accept, and is currently $149. We may change it by giving you at least 30 days' notice, and a change does not affect requests you have already accepted. Applicable taxes are extra.

The fee is for the introduction, which is the homeowner's contact details and their request. It is not a commission, is not a percentage of any job, and is not contingent on whether you are hired or on the price of any job. You do not pay Domestra anything based on the work you do, and Domestra does not receive any part of what a homeowner pays you.

You must keep a valid payment card on file. We charge that card when you accept a request, through our payment processor, Stripe. If a payment fails, the request is not accepted and you receive no contact details. We do not store your full card number.

Fees are not refundable, except that we will give a full refund to your card for a duplicate charge or a charge caused by our error, and we may, at our discretion, either refund your card or credit your account where the contact details turn out to be false or unreachable. A credit reduces what you owe on a future fee rather than returning money to your card; we will tell you which one applies when we issue it. Domestra never pays or promises anything of value to a homeowner for hiring you or for referring anyone.

7. Homeowner information you receive

You may use a homeowner's information only to discuss and carry out that homeowner's project. You must not sell it, share it, add it to a marketing list, or use it for anything else, and you must follow the privacy, telemarketing, and text-message laws that apply to you. Keep it secure, and delete it if the homeowner asks or the law requires.

Before a homeowner has asked you to contact them and you have accepted, you may not try to find or contact that homeowner outside Domestra using information from their project, such as an address visible in a photo. Your website and social links are shown to a homeowner only after you accept their request.

8. Conduct and reviews

Follow our Code of Conduct and the law. Do not discriminate, harass, or mislead anyone. Do not say Domestra endorses or guarantees you. Do not post fake reviews, pay for reviews, or pressure anyone to change or remove one, and invite all your customers to review you, not only the happy ones.

9. Your profile and content

You keep ownership of your logo, photos, and text. You give us permission to display them to homeowners as part of the service. You promise you have the right to share them.

10. Suspension and ending

We may suspend or end your account if you break this agreement, a check fails, your license or insurance lapses, homeowners report serious problems, or the law requires it. You can close your account at any time. Ending your account does not undo fees already properly charged, and sections that are meant to survive, such as those about homeowner information, fees owed, and liability, continue.

11. No guarantee, and limits on liability

The service is provided “as is”. We do not guarantee any results or that the site will always be available. To the extent the law allows, our total liability to you is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses.

Nothing in this agreement limits liability that cannot be limited under California law, including for our own fraud, willful injury, or violation of law (California Civil Code section 1668).

You agree to cover our reasonable costs if a third party brings a claim against us because of your work, your statements, or your breach of this agreement, to the extent the law allows.

12. Disputes, changes, and the rest

Contact us first at contactus@domestra.com and we will try to resolve any problem within 30 days. California law governs this agreement. If that does not resolve it, you and Domestra agree to resolve the dispute by binding, individual arbitration instead of in court, under the American Arbitration Association's Commercial Arbitration Rules, and each of us waives the right to a jury trial and to bring or join a class, collective, or representative action. Nothing here stops either of us from seeking a court order to stop misuse of the site or infringement of intellectual property while arbitration is pending, or from seeking public injunctive relief in court, which California law does not allow this agreement to waive (McGill v. Citibank, N.A. (2017) 2 Cal.5th 945).

You can decline this arbitration agreement by sending written notice to contactus@domestra.com within 30 days of first agreeing to this agreement, stating that you want to opt out and including your name and account email; if you opt out, disputes will instead be decided in the state or federal courts in Los Angeles County, California. This does not limit any right that cannot be waived under California law. If any part of this arbitration agreement is found unenforceable, that part is severed and the rest stays in force, except that the class, collective, and representative action waiver may not be severed from the duty to arbitrate; if that waiver is found unenforceable as to a particular claim, that claim (and only that claim) will instead be heard in court rather than arbitration.

We may update this agreement with at least 30 days' notice for material changes. If any part is unenforceable, the rest stays in effect. This agreement, with the documents named at the top, is the whole agreement between us about the service.